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Frequently Asked Questions

TIPS & TRICKS

Wool—God's gift to carpet cleaners


In carpet fibers and other applications, wool's texture and resilience enable it to recover well from crushing, resist soiling and clean readily. Its unique fiber construction provides natural flame-resistance and high durability, resulting in a product that retains its appearance for years. Wool is a complex fiber that has evolved over thousands of years with the sheep who produce it, to protect them over a wide range of climatic conditions. Wool cells come in two different types: the paracortex and the orthcortex, which lie on opposite sides of the fiber and grow at slightly different rates. This causes a three-dimensional corkscrew pattern of coiled springs much like shock absorbers, giving wool high elasticity and a "memory" that allows the fibers to recover and resume normal dimensions. Wool fibers can be stretched up to 30 percent without rupturing and still bounce back.
Wool is also soil-resistant—releasing soil up to 25 percent more readily than synthetic fibers. The cuticle, or outer layer of the wool fiber, has a finely waxed surface with overlapping scales to keep soil in the upper area of the t, where it is easily removed. The protective membrane on the cuticle also prevents water from readily penetrating the individual wool fibers. This same waterproof membrane allows the fiber to absorb moisture in vapor form. Water vapors coming through the cuticle pores bond with amino acids in the cortex—the main bulk of the fiber. This lets wool absorb up to one-third of its weight in moisture without feeling damp, making it resistant to static electricity. This moisture-absorption property also helps wool recover from pressure marks.
Wool's high moisture content and protein constituents provide natural flame resistance




Carpet Cleaning A-Z: Tips Guide Part 1


From wine to chewing gum, your carpeting has a lot of potential enemies. In this blog, we'll tell you how to remove a variety of specific stains. Acid stains: Acid spills, such as drain cleaner or vinegar, demand quick action. Dilute them immediately with baking soda and water or with club soda. Then apply a solution of ammonia (1 part) and water (10 parts). Rinse with cold water, let dry, and vacuum gently. Alcoholic beverages: Quickly dilute the spot with cold water. Absorb the excess liquid. Then mix 1 teaspoon mild detergent, 1 teaspoon white vinegar, and 1 quart warm water. Apply the solution to the spot, and let the carpet dry. Vacuum gently. Blood: Absorb as much of the blood as you can. Then mix 1 teaspoon mild detergent, 1 teaspoon white vinegar, and 1 quart warm water. Apply the solution to the spot, and let dry. Apply dry-cleaning fluid. Vacuum gently after the carpet is dry. Butter: Scrape up as much of the butter as you can. Apply dry-cleaning fluid, and let the carpet dry. If the spot remains, repeat the procedure. Vacuum gently. Candle wax: Press an ice cube against the wax stain. The wax will harden and can then be pulled off. Chewing gum: Chewing gum can be a sticky mess, so harden it by pressing an ice cube against the blob of gum. Once hardened, the gum can be pulled off.




Carpet Cleaning A-Z: Tips Guide Part 2


From chocolate to coffee, your carpeting has a lot of potential enemies. In part 2 of 3, we'll tell you how to remove a variety of specific stains. Chocolate: Immediately scrape the chocolate from the carpet. Mix 1 teaspoon mild detergent, 1 teaspoon white vinegar, and 1 quart warm water. Apply the solution to the spot. Rinse well. Vacuum gently. Coffee: Blot spilled coffee immediately. Then mix1 teaspoon mild detergent,1 teaspoon white vinegar, and 1 quart warm water. Apply the solution to the spot, and let dry. Apply dry-cleaning fluid. Vacuum gently after the carpet is dry. Crayon: Scrape away excess crayon or remove it by placing a blotter over the crayon stain and pressing it with a warm iron until the blotter absorbs the melted crayon. Move the blotter frequently so that it doesn't get oversaturated. Apply dry-cleaning fluid, and let the carpet dry. Vacuum gently. Fruit: Fruit stains can be very hard to remove if they are allowed to set, but if you act quickly this method usually prevents a permanent stain. Scrape up spilled fruit, and absorb fruit juice. Mix 1 teaspoon mild detergent, 1 teaspoon white vinegar, and 1 quart warm water. Apply the solution to the spot, and let the carpet dry. If the spot remains, repeat the procedure. Vacuum gently. Gravy: Wipe up as much of the spilled gravy as possible. Mix 1 teaspoon mild detergent, 1 teaspoon white vinegar, and 1 quart warm water. Apply the solution to the spot. Let the carpet dry. Apply dry-cleaning fluid, and let the carpet dry. Vacuum.




Carpet Cleaning A-Z: Tips Guide Part 3


From mud to vomit, your carpeting has a lot of potential enemies. In part 3 of 3, we'll tell you how to remove a variety of specific stains. Mud: Allow the mud to dry completely and then brush or scrape off as much as possible. Mix 1 teaspoon mild detergent, 1 teaspoon white vinegar, and 1 quart warm water. Apply the solution to the spot. Let the carpet dry. If the stain remains, apply dry-cleaning fluid and blot dry. When the spot is completely dry, vacuum gently. Salad dressing: Absorb as much salad dressing as you can. Mix 1 teaspoon mild detergent, 1 teaspoon white vinegar, and 1 quart warm water. Apply the solution to the spot. Let the carpet dry. If the spot remains, repeat the procedure. Vacuum gently. Soft drinks: The carbonation in soft drinks will help you clean spilled drinks quickly, but act fast because some of the dyes in the drinks can permanently stain your carpet. Blot up the spilled drink. Mix 1 teaspoon mild detergent, 1 teaspoon white vinegar, and 1 quart warm water. Apply the solution to the spot. Let the carpet dry. If the spot remains, repeat the procedure. Vacuum gently. Urine: Mix 1 teaspoon mild detergent, 1 teaspoon white vinegar, and 1 quart warm water. Apply the solution to the spot. Let the carpet dry. If the spot remains, repeat the procedure. Vacuum gently. Vomit: Treat vomit quickly. Blot up as much as possible, then dilute immediately with baking soda and water or with club soda. Apply a solution of 1 part ammonia and 10 parts water. Rinse with cold water, let dry, and then vacuum. Wine: When red wine is spilled on your carpet, dilute it with white wine, then clean the spot with cold water and cover with table salt. Wait ten minutes, then vacuum up the salt.




Spilled wax? Try the Icing Method.


For wax you can try some ice cube bags and wrap them around the area where the wax fell off. Leave them there for a few minutes and when you take them off, you should notice that the wax is now completely hard. Use a blunt object to crack the icy wax open, then pick up your vacuum. Slowly go over the debris, cleaning the wax particles off the carpet. If there are still some small bits of wax left, you might want to try to scrape it off. Just make sure you use a blunt-edge tool to do so and not a sharp object like a knife or a pair of scissors. These can really harm the fiber of your carpet and you will probably be doing more harm than good this way. Icing the wax isnt the only method to remove it. Scraping is also effective, but youll need some stuff to work with first:

  • Alcohol
  • Clean Rags
  • Irons
  • Rolls of paper
  • Putty knife
  • Sponges
First off, start scraping the place on your carpet where the wax fell and try to get the bigger chunks out of the way. Place a sheet of paper on top of the remaining wax then gently sweep a hot iron across the paper, until you feel the wax melting and attaching itself to the paper. Lifting the paper off the carpet should also pull out the wax in one clean sweep. There is a possibility however that a small stain will remain, in which case youll want to use some alcohol on the spot to clean it up.




EMERGENCY! 6 Quick Rules for Spot Cleaning


In situations where you cant call JJ's right away, Please follow these 6 important rules for spot cleaning. Many carpets available today have been treated with a stain resistant treatment and/or soil repellent treatment. Most food and beverage spills can be cleaned easily withouth leaving a permanent stain; howerver, even carpet with a stain resistant treatment is not "stain proof." The longer the spill or staining material is allowed to remain on the carpet, the more difficult it may be to remove.

  1. Act quickly when anything is dropped or spilled. Remove spots before they dry.
  2. Remove any loose material prior to cleaning up the stain.
  3. Never scrub—always blot. Do not rub vigorously.
  4. Blot liquids with a clean, white, absorbent cloth or paper towel. For semi-solids, scoop up with a rounded spoon. For solids, break up and vacuum out as much as possible.
  5. Pretest any spot removal agent in an inconspicuous area to make certain it will not damage the carpet or its dyes. Try Cleaning with water first.
  6. Apply a small amount of the recommended cleaning solution to the cloth. Work in gently. Do not scrub. Work from the edges of the spot to the centre. Blot thoroughly. Repeat until the spot is removed.
What about tough stains? Well, there are easy ways you can remove even the toughest stains on your carpet. First, you must act quickly because delaying may cause the spill to become a permanent stain. Do not scrub the area—always blot with either a cloth or a paper towel and work from the edges of the spill to the center to prevent it from spreading. If all else fails, remember that you can call the JJ's Home Cleaning.




My Carpet is an Air Filter. Really?


Carpet cleaning services is something that may not be foremost in the minds of many homeowners. However, it is something that homeowners need to consider at some time or another.

Upper end wall to wall carpeting is a huge investment. Most homeowners will want to take every precaution to protect that investment, and preserve carpet appearance and functionality for as long as possible.
Most homeowners may not be aware that every carpet manufacturer has strong recommendations for the care and maintenance of carpet. While most people vacuum their carpet regularly, many are not aware that daily vacuuming is recommended. Manufacturers also recommend professional carpet cleaning at least once per year; more often for high traffic and heavy soil conditions. Why the emphasis on vacuuming and cleaning? Simply put, dirt is a carpets worst enemy. Especially microscopic gritty soil, not visual, but present in the carpet, and causing damage with every footstep. Even microscopic soil particles have sharp edges that can cut carpet fibers. When carpet is walked on, fibers are damaged and come loose. When emptying the bag or canister after vacuuming take note of the amount of fuzz mixed in with the dirt. The fuzz is actually the carpet going out the door, one bag at a time.
Carpet a Giant Air Filtering System
Carpeting is also the single most effective air filtering system in the home. Outside air is brought into the home through open windows and doors, and the HVAC system. It contains an assortment of contaminating particles; including soils, dust, pollen, bacteria, and other allergens. When air is stilled inside the house structure, gravity settles the particles into the carpet. While food and beverage spills are the most visible types of soiling, it is the unseen settled soil particles that kill a carpet years before its time.





QUESTIONS

Can vacuuming really prolong carpet life?


Absolutely! We love to come and clean for you but in order to help you save money we cant stress the importance of vacuuming.
Carpets need to be vacuumed once a week and more often in areas of heavy traffic. Frequent vacuuming prolongs the life of your carpet by preventing a buildup of gritty particles that can cut carpet fibers. Every few weeks, take a little extra time and use your crevice tool for cleaning around baseboards and radiators and in other hard-to-reach places. To vacuum wall-to-wall carpeting, divide the floor into quadrants and vacuum an entire quadrant before moving on to the next. Take your time when you vacuum a carpet, especially a plush carpet in which dirt is sure to be deeply embedded. One pass with a high-powered upright is not enough. Go over each section of carpeting several times, and work slowly to allow the suction to remove all the ground-in dust and dirt. Pay special attention to the areas where people sit and move their feet. Vacuum these areas of heavy traffic with a crisscross pattern of overlapping strokes. Soil retardants can be applied to new carpets or to newly cleaned carpets. Follow manufacturers' advice. Apply soil retardants only with professional equipment using the recommended application techniques. (It's best to leave that job for JJ's to take care of) One final tip Add baking soda to the bag in your vacuum to fight odors. You can also use Lysol green apple. After a vacumm to disinfect and deodorize. Highly effective. If you follow these tips as well as maintaining a regular scheduled cleaning with JJ's the life of your carpet will double. In some cases it can even triple.




I spilled on the carpet! What do I do?


Here's the No. 1 rule regarding spots and spills on your carpeting: Clean them immediately. If you catch the spill when it's fresh, you've got a good chance of removing it totally. Consider these tips, too: Carefully blot or scrape the entire area before applying any cleaning solution. Remove as much of the spill as possible. Before using any cleaning solution, test your carpet in an inconspicuous area to make sure the cleaner won't damage or discolor it. Test the cleaning agents that you keep on hand before you have to use them to make sure they will not harm your carpet. When in doubt reach for the vinegar and mix it with warm water. Even Better, rubbing alcohol mixed with warm water. Try to avoid suds and foam. The residue left behind in the carpet will actually attract more dirt and create another spot bigger than the original. Do not rub the spill—that might spread the problem to a larger area. When you apply spot cleaner, work from the outside of the stain toward the inside to avoid spreading the stain. After applying a cleaning solution, blot up all the moisture. A clean white bath towel is unsurpassed for drying carpet and brushing the nap of the carpet back up to a standing position. If you feel that there is still too much moisture after blotting the carpet, place a 3/4-inch-thick stack of white towels over the spot and weigh them down with a heavy object. This will help soak up the water and dirt etc into the towel and keep it out of the carpet.




Why Call JJ’s? I Can Rent a Machine for $20?


What is the best way to clean carpet? Todays technology has yielded various methods as well as a specialized carpet cleaning machine for administering each. One of the most popular methods is using DIY carpet extractor machines—widely available for rental in grocery stores, or for consumer purchase in department stores. However, this method is usually a poor choice for several reasons. Most rental or home machines have their brand name carpet cleaning solution for purchase. Since it is the untrained general public who use this type of machine, the solutions are formulated to be neutral ph, so that no damaging chemistry will result in its use. However, neutral ph detergents are extremely soapy. When used as directed they leave considerable residue that acts like a magnet; quickly re-soiling the carpet. In order to effectively rinse away soap residue, cleaning should be followed by at least 2-3 clear hot water rinses. Unfortunately, rental and home machines put a lot of moisture into the carpet; their vacuum power is not sufficient to effectively extract it. The result is an over-saturated carpet that takes days to dry. Over-saturated carpet can fall victim to mold and mildew. Carpet backing can de-laminate, resulting in premature death of the carpet. And damp carpet promotes quick re-soiling in traffic areas. The best bet for prudent homeowners is to take advantage of the services of a trained professional, using commercial carpet cleaning equipment. The best, most thorough method of cleaning recommended by carpet manufacturers is truck mount steam cleaning. There are also various low moisture methods of professional carpet cleaning available; especially desirable for in-between deep steam cleaning. As well as in moisture-sensitive environments, such as a library or museum. While some homeowners may balk at professional carpet cleaning prices, professional carpet care services are well worth the investment; insuring many years of attractiveness, durability, and extended carpet life.




How long does it take for the carpets or upholstery to dry?


Carpets take 2 to 6 hours to dry Upholstery takes 1 to 4 hours to dry There are a few factors that effect drying. 1. Our equipment and tools are the latest and newest therefore they pull the most water out of the fabrics. 2. Our cleaning solutions are alcohol based so they evaporate dry really fast and leave no residue and have no odors 3. Heat and air movement in your home. We suggest during rainy days to turn on the heat and the bathroom fans which will push the moisture out. On dry, hot summer days leave a few windows open and you will be shocked how fst things dry. 4. The thickness and density of your carpets. Clearly the thicker they are the longer they will take to dry, but even the thickest carpets are still dry over night. 5. How dirty the carpets were to start may require more water and solutions which will add a bit of time to dry. 6. how hot the water is. The water from the machine to your carpets is always hotter in the summer, but we pride ourselves on having the latest dual heater, dual suction blower equipment so that the water is always hot and the suction is always super strong.




What do I have to move to prepare for my appointment?


Thank you for asking this, you are kind to think about how you can help. We really want you to enjoy your experience and therefore we really hope that you will just move the smaller stuff, the personal effects, clothing toys, knick knacks, etc. and put up on the bed or in a room with no carpets. Most larger furniture like sofs, loveseats, armchairs, end tables, coffee tables etc can just be slid around by us as we do the cleaning, no need ot move these things out of the room. We will not move really large items or items that have been plugged in, water and electrivity to not mix well together. Bookcases, china cabinets, dressers, armoirs, poster beds, sleigh beds, are not worth moving, there is very little dirt that requires this much power to remove and these items can crack, snap, break or weaken when trying to move them, please let us focus our heavy equipment on the heavy traffic areas and stains and not on light dust under really heavy items.




How do you do Air Duct Cleaning?


Our exclusive turbo whip cleaning system requires us to have access to the furnace and each air duct that needs to be cleaned. We snake a high powered suction hose down each air duct. At the end of the hose there is high powered vacuum AND a spinning brush powered by a small aluminum turbine that spins a brush. Each duct is cleaned one at a time and polished clean with our turbo whip brush. Shiny clean air ducts every time.




How do you clean Carpets & Upholstery?


The first thing to realize about carpets and upholstery is the fact the "drain plug" is UP. Everything else that you clean has the drain plug going down. Think about it, dishes, laundry, house, car, everything else removes the dirt and goes down the drain. When you are cleaning carpets there needs to be a lot of suction to PULL the dirt, debris and oils and all of the solutions that are being used out of the carpet. The same is true for upholstery. If suction is not being used or not sufficient enough then that means that all the dirt, debris, solutions and oils are getting pushed to the bottom of the carpet & upholstery. This equals permanent damage. The second reality is that the definition of "clean" is the removal of oils, soils, debris AND the solutions that are used to get those things out of the fabric and carpet. Residue from solutions left in the fabric will result in a stickiness that will reattract the soils much faster and deeper than before. This is why we use the latest, newest equipment with the most suction available. This pulls all of the dust, dirt, debris, AND solutions out of the fabric and carpets. This is also why we use alcohol as our primary cleaning agent because even if some of it remains it simply evaporates and leaves a soft, residue free carpet and fabric. To compare trditional cleaning to our exclusive alcohol based cleaning methids take some dish soap and put it on one finger, then take alcohol and put it on a finger on your other hand. Rub each finger on the pad of your thumb on each hand. Which thumb and finger dried the fastest? How does each finger and thunb feel after they are dry? The dish soap finger and thumb will take a really long time to dry and be super sticky. This is what soap cleaners leave in your carpets and fabric. The simple fact is that carpet and upholstery require special equipment and solutions to clean properly & they require technicians that care to deliver these tools and supplies so that you get the longest life and the longest durations between cleanings. Something also to consider is how chemical residue effects animals, children and the overall health of your home. Doctors use alcohol on newborn babies skin, our environement knows what alcohol is and can process it. JJ's all natural, no odours, no chemicals, no residue, fast drying, on time, done right.